Decipher Tools Answerbase

If you are looking for info about recovering deleted text messages, please see the "recovery" section of the FAQ.

I just paid for the software and my license code doesn't work!
If you just purchased any Decipher Tools product and your code is not working, don't panic! ;-)  It is most likely either because of one of two thing...
Tue, 13 Sep, 2016 at 7:37 AM
I just bought the full version of Decipher TextMessage and it's not working. How do I register or activate a device??
When you purchase Decipher TextMessage you are immediately sent a link to download the software and also a license code. Download and install the t...
Wed, 20 Jan, 2016 at 4:23 PM
I don't see my iPhone when I open Decipher TextMessage! Why is that?
If you just downloaded and installed Decipher TextMessage (or any Decipher Tools product) and you don't see your iPhone in the left hand column of the ...
Wed, 11 Feb, 2015 at 10:24 AM
How do I activate a phone with Decipher TextMessage or Decipher Backup Browser?
  When you install and run Decipher TextMessage  or Decipher Backup Browser you should see your iPhone listed in the left-hand column of the progr...
Sun, 17 Jul, 2016 at 11:56 AM
I see messages that my phone is not activated - what does that mean?
Each Decipher TextMessage, VoiceMail, or BackupBrowser license code is initially only valid for a fixed number of iOS devices. "Activation" is how...
Wed, 11 Feb, 2015 at 10:25 AM
How do I make a backup? (Note: it's not just syncing!)
To make a backup, connect your phone to your Mac or PC using the USB cable provided and open iTunes. Step 1: Bring Up the "Summary" Page f...
Wed, 11 Feb, 2015 at 10:26 AM
After purchasing Decipher Backup Repair I'm still getting an error message!
If you are still getting an error message after purchasing and running Decipher Backup Repair, don't fret! As we mention on the very first screen ...
Mon, 11 Jul, 2016 at 4:39 PM
Decipher TextMessage is asking me for a password for my iPhone backup
This password is the backup password for encrypted backups, and the software cannot read the messages out of the backup without it. This means at some poi...
Mon, 11 Jul, 2016 at 4:27 PM
I just paid for the software but have not received my license code!
After purchasing any Decipher Tools product, your license code will be sent to you via email. Please check your junk mail folder for this correspondence if...
Wed, 11 Feb, 2015 at 10:28 AM
The software doesn't recognize my most recent text messages, voicemails, or other data! How do I fix this?
If you don't see your most recent messages or data in any Decipher Tools product, that means you would need to force a new backup of your phone via i...
Mon, 18 Jul, 2016 at 10:31 AM