If you just downloaded and installed Decipher TextMessage (or any Decipher Tools product) and you don't see your iPhone in the left hand column of the software, here is what to do:

  1. The first thing you should do is force a new backup of your device via iTunes by plugging your iPhone into your computer. This is different than just syncing! Once you force a backup of your iPhone you will then be able to save your iPhone text messages and/or see what deleted iPhone text messages are recoverable. Click here for instructions on how to force a new backup of your iPhone.

  2. Make sure you are not backing up to iCloud. This feature should be turned OFF in iTunes and you should have your iPhone set to back up to your computer. If you prefer, you can turn "back up to iCloud" on again after you force a local backup.

If this doesn't work for you or you are still having trouble, simply send us a support email and we'll get back to you and be happy to help!