If you just purchased any Decipher Tools product and your code is not working, don't panic! ;-)  It is most likely either because of one of two things!


  1. Make sure you have the most recent installer for the program that you purchased!

    Simply delete the current version of the software that you have on your computer (don't worry, you won't lose any previous message history if you are upgrading) and then download the most recent trial installer from one of the links below and then try your license code again. When you activate a device with your license code, it will unlock the full version of the program for that specific phone.

    Here are the most up-to-date installers for each product:

    Decipher TextMessage
    Version 10 Installer:
    https://deciphertools.com/download-decipher-textmessage.html

    Decipher Backup Browser Version 10 Installer:
    https://deciphertools.com/download-decipher-backup-browser.html

    Decipher VoiceMail Version 10 Installer:
    https://deciphertools.com/download-decipher-voicemail.html

    Decipher Backup Repair Version 10 Installer:
    https://deciphertools.com/download-decipher-backup-repair.html

    Decipher WhatsApp Version 10 Installer:
    https://deciphertools.com/download-decipher-whatsapp.html

  2. Make sure you are typing your license code in correctly! You can also try copying/pasting in your code when activating one of your devices.

If you are still having troubles and cannot get up and running, simply contact us via our support page and we'll get back to you!